Returns And Refunds

Returning An Order

If you are unhappy with your goods when they arrive please return them, in the original packagin (if boxed) and in the condition they were sent out, and we will issue a refund on receipt. In the unfortunate event that you receive the wrong or damaged goods, please return them to us, unused, within 7 days of delivery and we will replace them free of charge. If you would prefer a refund we will refund monies within 14 days of receiving the goods back with us.

Please return any goods to:

The Fairy Garden Shop

54 Singleton Road

Dagenham Greater



Your rights to return goods are protected under the EU Distance Selling Directive.


Cancelling An Order

Orders may be cancelled at any time before 2pm on day of dispatch by emailing us.

Copyright: Fairy Garden Shop 2014